Independent Maintenance Services
Extending the maintenance support for your new, out-of-warranty and end-of-life IT equipment, Independent Maintenance Services delivers a consistent level of service across 90 countries from a single point of contact.
Underpinned by our SLA-driven framework, our professional technical team and 24×7 global support infrastructure, we offer flexibility to customise solutions according to your business needs, while optimising your support coverage and cost savings.
Comprehensive Global Support Infrastructure
- 24x7 multi-lingual global helpdesk
- Localised multi-country model delivering consistent service quality
- Access to a global team of product-certified engineers
Vendor-Neutral Approach to Infrastructure
- Multi-vendor expertise catering to new, out-of-warranty or end-of-life equipment
- Up to 70% in cost savings
Efficient Labour and Parts Planning
- Customisable support levels and pricing plans
- Precise labour and parts planning for efficient onsite deployment
Resolute Promise on Quality
- Comprehensive quality management for heterogeneous IT environments
- Operations and processes governed by ISO 9001 Quality Management Certification